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As of this review, Stripe does not have a dedicated customer phone support number, which could be a drawback for some merchants.
In one scenario, merchants apply for processing with Stripe and are informed that they are approved and ready to go.
After processing one or more transactions, these merchants find that their payments have been frozen and their accounts cancelled due to their business’s engagement in prohibited activities of some kind.
Key Points Stripe’s costs and fees are fairly straightforward.
The company charges a flat per-transaction fee of 2.9% $0.30, regardless of card type, and adds a 1% fee for international payments.
Stripe has also received 54 negative reviews on its profile, although it should be noted that these reviews are not subject to verification by the BBB.
Given the fact that Stripe has amassed 417 complaints in the short time it has had a BBB profile, we have adjusted the BBB’s rating to a “C.”Stripe rates as an average merchant services provider according to our standards.To better understand why we adjust BBB ratings, please see our Rating Criteria.Stripe has been accredited with the Better Business Bureau since May 2013 and currently shows an “A ” rating on its profile.I can evaluate your statement and tell you exactly how much you're overpaying for your merchant account. Poptropica® is a virtual world in which kids explore and play in complete safety. We welcome parents and fans over the age of 13 to follow us for updates on new releases and features, as well as other exciting news on Poptropica.Overall, Stripe still maintains a relatively low complaint volume considering its ease of sign-up and its size, but the trend since our last update is a negative one.Note: We have adjusted this company’s BBB rating according to our own standards.Common issues include sudden cancellation of merchant accounts, reserves being withheld without notice, and difficulty reaching customer support in a timely fashion.Complainants who have signed up with Stripe through Shopify also seem to have some trouble activating the “Authorize Only” fraud prevention setting, with both Stripe and Shopify blaming each other for this setting’s malfunction.Stripe is similar to Braintree Payment Solutions in that it does not charge any setup fees, monthly fees or monthly minimum charges.Interestingly, the company has also received investment capital from the founders of another competitor, Pay Pal.